I followed up and re-submitted almost every day. Each time I was told to wait 24-48 hrs and someone would contact me to complete the process, and I would follow up 24 hours later to repeat the process over again when nobody contacted me.
When I finally gave up, Something like a week of 1+ hour/day chats, I deleted all of the information I had control over (address, CC’s, etc) to “anonymize” it at the very least. I then had a very juvenile idea to change my preferred first name to “FUCK” and lastname to “AMAZON” and made one last request.
Customer support deleted my account within the hour, no multi-step process, no “customer support specialist will contact you in 24-48hrs”, just an immediate deletion. Finally!!!
I’ve also learned a good lesson — delete any new online account after you create it, before conducting business. if it isn’t easy to do, then don’t use the service. Otherwise, create another. Most sites are just a button, or a chat request, but Amazon was very ridiculous, (equal to airbnb, which required me to send a photograph of myself and my DL, and then replied to say I have to wait another 90 days and do it again?!)