DDOS is trending on Twitter now. Could it be an attack?
https://twitter.com/MalwareTechBlog/status/12726471098339409...
[edit] As others have pointed out, if b-number routing is failing, then their support sites would be flooded with people checking their account. So maybe the subscribers are in effect overloading the sites. That would make sense.
A website designed for most users to visit once per year when their contract expires likely won't scale to everyone visiting in an hour...