> Why is it that these projects so often promise the world early on only to continuously chip away at their own promises and undermine the faith of the community that gave them business to begin with?
As they say, never attribute to malice that which is explainable by incompetence.
I've seen this kind of thing 100's of times when some naive people get into product development. The team promises life-time subscriptions or other completely unsustainable business models because it _feels_ like the right kind of payment plan. They genuinely want to give their users the best features at the lowest prices.
Then the reality of maintaining and updating a large software product/service sets it. Engineers are expensive. Marketing is expensive. Operations are expensive. What started off as wide-eyed "wow, we're making a million dollars!" turns into "oh no, we only made a million dollars". Expenses start to rise faster than income.
Then someone who actually knows how to run a business steps in and does the Picard facepalm while reviewing the companies pricing plans. How did they ever expect to build a business with such a totally unrealistic model?
So the now battle scarred founders are forced to face the music. Change their pricing and product offering or watch their company evaporate. They aren't doing it to be mean or to squeeze blood from a stone, they are trying to keep their business solvent.
I expect that navigating this transition is one of the hardest things a fledgling business will ever have to do.