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Comment by gfloyd | Hacker News Reader

Hi HN,

My co-founders and I created ProsperStack after working at a SaaS company and realizing how little we knew about why our customers were leaving. We wanted an easy way to collect data and prevent cancellations by incentivizing customers to stay, and realized that hooking into Stripe to automate the process would be super valuable.

The app can automatically present offers to a customer before they cancel using Stripe coupons, collect feedback from cancellations, and use your Stripe data to show meaningful churn metrics.

Thanks so much for checking it out and any feedback you might have!

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As a customer i would LOVE to exploit this if it gets popular

Hah, we've definitely thought about that possibility. Fortunately we do have a few things in place to prevent the most obvious abuse cases, but we need to get popular first!

Ha! What would be the counter measures?

I am thinking someone on Reddit posting a trick to save money on your sub.

Right now it's fairly basic: we recommend you offer a limited discount (for example, 30% off for three months) and by default a customer can only accept one offer for their lifetime. That would at least minimize most of the risk.

On the roadmap are plans to target offers based on segmented customer data (lifetime value, etc.) so even if you did try to follow a trick posted on Reddit, it might not work for you!

I was immediately thinking the same, but I'd assume there are certain rules in place for when users are eligible for a discount and the amount of the discount.

This looks really awesome! Just curious, have you considered offering a "value added" pricing model for those who don't want to pay for a subscription? Meaning, you'd take some percent of revenue you've saved them (either as a 1x fee or as a recurring subscription as that customer stays on)?

Absolutely, we've definitely considered that. We're still experimenting with pricing!

Good to hear! If there's a way to contact you guys (LinkedIn or otherwise), I'm working on a project that has some adjacency so would love to chat if you guys have some time.

Would love to chat, contact info is at the bottom of the website, or you can email me directly (email address is in my profile).

You may want to add some more details.

Things I am missing

1. Documentation, how exactly does it integration with Stripe? How does it handle my weird subscription setups? etc.

2. Pricing, I know it says $79 a month in the blue banner, but if you are like me you basically look for a pricing page and all I see is "Start a free trial" I am going to close the site.

Beyond that I am fairly excited to see such a product come out, I am surprised Stripe doesn't have a setup to handle this.

1. Currently it imports all your previously canceled subscriptions to report on the amount of lost MRR and number of cancellations over time. The integration will also automatically create and apply Stripe coupons for you. For weird subscriptions setups, that is indeed a tricky issue, but it can actually be used if you're not using the "normal" Stripe subscriptions. You do lose out of some of the benefit (no Stripe coupons, so you need to handle offers manually, and no reporting). We're definitely planning on handling different setups though (including other payment providers). I'd love to learn more about your "weird" setup!

2. Makes total sense, thanks so much for the advice.

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