Astonishingly classless and mean-spirited. Especially this part:

"feel free to harass the staff in their support forums..."

The founder and CEO of PHP Fog is extremely active in their support forum. He provides lightning fast responses, and is really proactive at trying to help.

I mentioned that my app was undergoing a traffic spike, and he personally on his own initiative ran some tests to help me understand how to deal with the load.

I really feel for Lucas and the team at PHP Fog. They are awesome people, so they'll get through this. But dang, it's gotta be miserable.