>He says a call center worker told him that he didn't qualify for any help because he was late on a car payment last year. When NPR contacted Ford, the company said that is not its policy. And after reviewing the case, the company is now letting Baird skip his next car payment, which he says is a big help.

It appears Ford operates on the Google customer service spectrum of only helping those who can gain support of public outcry.

What I would like to see is a response from Ford that they will open an investigation to review everyones requests which have been denied for skipping payment.