That's fine but at least have a human review before taking disastrous actions like taking down extensions, lockdown Gmail accounts. If you can't afford even that at least have an appeal process where human would review the case. If you can't make the economics work even for that maybe just don't run the app store.
https://cloud.google.com/support
There's a variety of different tiers to suit your required level of support, and some products (e.g. G Suite) come with free in-built support.
(I work as part of Google Cloud support organisation).
If GCP wants more adoption then you have to fix this shit. Seriously.
Can you assure me that if I move to GCP, have a VM get infected and you ban my GCP account, my personal account will never get banned too? Or that of my next employer? Because I keep reading about that happening...
So for example - say I have a personal Gmail account (e.g. cute-boy-88@gmail.com)
But if I was working for a company that had spun up GCP infrastructure - my work would likely provide me with a work email address (e.g. trevor.jacobs@bankofengland.co.uk) - which I would use, rather than cute-boy-88@gmail.com.
This also covers the use-case that for example, you leave the company (in which case the company still controls those accounts), or an employee goes rogue and tries to takeover their work account.
In general, you would try to keep your work/personal accounts separate - you're not going to put your personal account as the recovery email for your work account for example. Your system administrator (or IT team at work) is going to be the one who resets your password, or recovers your account - and they're not going to send private work passwords to a personal email account (or they shouldn't).
Hopefully the above helps.
Is that enough for the ban to follow through and hit both?