Call centers are a most excellent environment for spreading coronaplague. The work takes place indoors, in a crowded enviromnent, with people talking. Of course health authorities would close them down.
There is very little technical difference between a bunch of call center workers crammed into a poorly air conditioned windowless cube farm, and those same workers safe at home at their kitchen table with their laptop and voip headset.
But you can't stand behind them and publicly berate them for taking 3.5minutes for a toilet break if they're all at home...
(Hmmm, startup idea: A service that provides a live video window that allows managers to humiliate WFH staff - that pops up in a non dismissible dialog box over the top of every other window on non-management employee laptops. VCs please form an orderly queue in my email inbox...)
PayPal just threw their hands up and gave up it appears.