Before I could even email them any evidence or make my case I was told I would most likely lose this dispute. My payment gateway told me they would charge me $500 for arbitration fee if I lost the dispute. I forwarded them my t&c and proof that the customer has used my site and content. I even reached out to the customer to ask why they did what they did, no answer.
It’s a crappy system and online payments is broken. Credit card and payment processing is hugely broken and far behind the times.
Fortunately I am in the position to do something about it. My team and I just recently finished building and launched a new payment engine, we have already started processing payments in the millions of dollars just a few months in and will be taking on Banks, VISA, MasterCard and all traditional payment platforms. It sounds far fetched but when I’ve decided to tackle something I don’t fail. I’ve made it a personal goal to innovate in the payment space. I’m so very excited about the future.