Correct me if I'm wrong but I suspect a lot of self-diagnosed cases of aphantasia are due to the ambiguity of language (specifically, English)... Qualia lost in translation.
I suspect nobody really sees something visually when thinking/imagining something, in a sober waking state (barring maybe a few rare exceptions or psychotic disorders). If you would see something superimposed on your visual field, with closed eyes or not, that would be called hallucinating.
For me, "seeing it in my mind's eye" is a different kind of "seeing": there is no visual input.
Example: imagine a tree. Where are the branches? Where are the roots? Where are the leaves? What color do the leaves have? Etc... You can answer these questions, right? The place where you find the answers is where the mind's eye is. I've yet to meet someone who actually sees the tree with the same visual clarity as if looking at an actual tree.
Dreaming is somewhere in between for me: it's usually visual, but not of the same visual quality as waking life, except when lucid. A lot of people don't remember their dreams, but that doesn't mean they don't have them. Ask yourself right after waking up in REM sleep (don't even open your eyes if you can): what just happened? What were you thinking?