What happened, was Uber started dropping customers that had a poor rating. Maybe they didn’t give a $5 tip, so the driver gave them a poor rating. Who knows why.
But the result is that the public, the customer in question, can no longer use Uber’s services.
This is terrifying, in that Uber wanted to eliminate public taxi services, and privatize it on their proprietary platform.
If you think this through, then what could be the potential long term effect of this?
Possibly that we as consumers, are now beholden to some random rating system, by some private company, that has the final authority to withhold essential public services from us.
And from what we have seen, these private businesses have an effective lobbying system, that can get lawmakers to draft laws in their favor.