Yup, you nailed it.

Our transcription will naturally get better over time but it doesn't have to be perfect b/c it's a means to an end in Grain. (creating/trimming video clips)

Even perfect transcripts are still terrible to read most of the time b/c the dynamic nature of spoken dialogue just doesn't translate well across mediums.

Google "Media Richness Theory" if you want to go down the rabbit hole on this.