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Telling your customers' friends and family about their financial problems seems like a pretty terrible thing to do.

Edit: And doing so in the hope that they shame or pressure your customers is awful. I agree with ccmcarey upthread: This is disgusting. Stop it.

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We do understand that some people may have a financial problem. When user's approach us and tell us that they are not paying due to such issues, we are more than happy to accommodate them in every possible way.

One such example of that is that we told our users that we won't be charging them any late fee during the lockdown as we understand they have issues. We did this even before our government came up with such an option.

Such issues? Accommodate them? What are you even saying, you purposefully cause those issues. People should contact you AFTER it happened to ask "please do not contact my contacts" or what?

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