Really irritating that they never update the status pages automatically, or even in a timely manor. As if customers won't notice.
Really irritating that they never update the status pages automatically, or even in a timely manor. As if customers won't notice.
In my experience any real status page that matters is irrelevant as soon as the powers that be become aware of it and it becomes sort of non technical and politicized. To some extent that seems almost inevitable depending on the organization.
I worked at one place where "The guy who runs the twitter account." ran a status page. Not that he knew how to do anything (The one time I know he wanted to change the page he couldn't figure out how to do it.), but he was the only one allowed to approve / make updates. But it didn't matter as he wasn't on call, nobody was quite sure who that person was from day to day. He or she was in some marketing department and their idea of a sense of urgency was "sometime this week ... maybe".
A few customers could call me directly too, I didn't mind that, they were good folks.
It's not a good process, but it is what naturally happens.
It also forces otherwise-honest companies to also lie about their uptime, because they don't want to be the one status page that actually shows all the little blips that naturally occur with an actively maintained product.
It would be easier to automate it. But they want to pretend that they have fewer outages than they actually do because if they were honest about how often things break, it would make them look bad in comparison with everyone else who is also lying on their status pages.
https://status.cloud.google.com/summary has 20 entries for March.