If the service’s promise is to deliver warm pizza and they fail without compensating the customer (as these delivery services often do, essentially saying “tough luck” with fake, canned apologies and hoping you don’t bother doing a chargeback) then I don’t see why the customer shouldn’t be getting $1500.
The $1500 doesn't go to the customers, it goes to the courts. It's effectively a fine that a customer can arbitrarily impose on a company.
But the customer has to pay it back if the lose the lawsuit, correct? If so then it’s absolutely fair.
Wouldn't that be nice? If the only thing DoorDash did wrong was deliver cold pizza?