Is the author exaggerating, or is this actually a thing in other countries? I'd expect my immediate family and close friends to know I was going in for a scan and to care about the outcome, maybe even wait by the phone for results if they have the time. But to take off work and physically show up in the waiting room just for moral support? What planet is that? I mean sure even Americans can do that for major surgeries/births/etc, at least for those there's some amount of physical care required during the recovery that people can help with. But moral support for an MRI?
I actually would feel bad being the center of that much attention. I guess Americans moralize "being useful" more than other countries, or just have a different conception of what "useful" means. Just because I might have cancer doesn't mean anyone else's time is less valuable than it was yesterday, or that I'm some charity case (Is being a "charity case" an Americanism I'm unaware of?). Immediate family and very close friends have some obligation of moral support, but beyond that it's like how a cat grooming another cat is the dominant cat. It's generally seen as less genuine, and even if it is genuine it's seen as putting unnecessary burdens on people who don't have a pre-existing social obligation to said burdens.