I got a call from Wells Fargo telling me that they had identified a fraud on my account. Fair enough, I was about to call them to tell them that they cashed a check against my account that was written for a different name. This was entirely their own doing, essentially. Then, they ask me to verify my information before starting the process of fixing this and creating a new account number.

“With all due respect, you called me. How do I verify you?”

“Well you have to answer the question otherwise we can’t fix this over the phone.”

“OK that’s fine, just give me some way to contact you when I call the main number.”

“No, there’s no way to do that. If your don’t answer these questions now, you’ll have to go to a branch.”

This was entirely surprising to them. In the end I had to go to an office and show my forms of ID, which I found amusing because they didn’t even bother to verify that the name on the check matched the account. But anyway. This bank, at least, is not yet on board with good security practices.