But here's the operative question: were they wrong to set their priorities the way they did? In this crisis, they're wildly popular, and part of that popularity comes from optimizing for usability and advertising to close the deals that got their product in front of enough people to be a "household name" when everyone suddenly needed videoconferencing.
If people want security, GChat is built on top of Google's infrastructure, has almost no outstanding security issues, and years of engineering behind making it a quality product. And users don't care enough about security for that to be the tool people are reaching for right now.
Business is an art, and that art is the art of making tradeoffs to meet users halfway. And time and again, the product that thinks users need to be met halfway at "it's secure" gets trounced by the ones who meet users halfway at "It's usable."
> We fired all our 'security' people who told us we had best-of-breed security
Why, in a crisis, would you start by firing the people who already know the inside of your application, warts and all?