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Comment by djannzjkzxn | Hacker News Reader

Amazon is pretty liberal about giving credits if you complain about Prime service. Not sure if that policy is still in place at this time.

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The support agents are given freedom to extend your Prime membership a few times (up to 6 maybe?) by 1 month. After that they can just tell you you're free to cancel your subscription so it's hard to really abuse.

That support button to talk to a person over the phone was really hard to find at some point though. Didn't need it in years but when I did I think I had to dig for an hour or two until I found it.

> That support button to talk to a person over the phone was really hard to find at some point though.

I keep it bookmarked for that reason.

https://www.amazon.com/gp/aw/contact-us/ref=csl_contactus?ie...

The last time a package was delayed, I couldn't even find the button to complain. I looked for a few minutes and then just canceled Prime instead.

There was about a 50% success rate and since their other services are garbage, too, I don't see why paying a yearly fee is worth it. The Amazon Prime Video apps have a 100-300ms audio delay on all my platforms (Android, TV, Chromecast). Unacceptable.

Well it's probably in their interest to make the pathway to complaining difficult. Their return and refund policies are very generous, in my experience. With little to no effort I was able to get full refund on three separate missing/stolen packages no questions asked, in the past 6 months.

All I did to find this: - web-search the term "Amazon chat support" - apply intuition

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