Network Operations should be raising known problem issues to front line call centre staff.
Network congestion issues shouldn't be handed off to field techs to check local loop (last mile) and CPE (Customer Premises Equipment.
Network congestion issues shouldn't be handed off to field techs to check local loop (last mile) and CPE (Customer Premises Equipment.
I guess I need to remember the ISP I work for here in Australia (front line tech support, and then network operations physical security and infrastructure) was widely recognised as the best ISP in Australia multiple years running, so I shouldn't use it as a baseline expectation.
Yeah, was a good place to work. I was in their Adelaide data centres when iiNet acquired the company.