I work for a company where their policy is that you try for video chat first and degrade to voice then synchronous text then async. It keeps it as close to the feel of being in an office as possible.
I was pretty sceptical at first but the proof for me is when you meet a colleague in real life and don't realise you hadn't actually met them before. That doesn't happen with voice.
10 years on, I'm back in an open plan office at the moment temporarily and finding it painful that you can't just have a one to one chat across the office, that post its suck compared to online tools for certain meetings, that you can't see someone a couple of rows away doesn't want to be disturbed.
And I have to commute for an hour each way for this degraded experience.
What's wrong with text?
Maybe I just spend too much time listening to the radio and podcasts? Maybe it was growing up in an era where voice phone conversations were more common than texting and facetime?
Perhaps you don't like having a record? :)
Voice tone, pitch, pauses, irony, sarcasm (both easier to misunderstand in text), etc.
And in person or voice chat have the highest signal-to-noise additional data stream that is body language. "The mouth says yes, but the eyes say no."
Maybe it's more difficult for people to focus on the conversation if their eyes have nothing to focus on?