This brings another aspect of the responsiblity of your experts for giving any corrective advice to the parent. What is the ethical balance between giving a wrong advice vs. right advice that didn't work?
On the first, we're very cautious; we do not do diagnosis. What we do do is support parents in seeking out a diagnosis if that was the appropriate path. Our experts have all either done diagnosis or facilitated them in the past so they're good and knowing when to suggest that. The balance is in making sure we don't give parents a false confidence, but we find that the pairing of an expert with the family is much more effective than a parent wondering on their own.
On the second point, let me know if I misunderstood, but our goal is to give the right advice. We know that it won't always work and often that will be due to the unique nature of the specific family. Sometimes we will just get it wrong; we have a very rigorous selection process for the coaches and strong QA and ongoing support so we hopefully don't get it wrong very often. But we know we won't be perfect.
> ...we have a very rigorous selection process for the coaches and strong QA...
What is your QA approach? How do you tell a right expert advice from an insufficiently right?
If a parent is a practitioner of "strong-hand" approach. Your experts would suggest which side of the hand to use or not on which child's body part?
It's absurd, of course, the experts do develop their values and indeed philosophy based on their experience. Even AI based advisor would be acting according to programmed balances and checks.
Thus the importance of how you tell a wrong advice from a right one.
As a different example, let's take sleep - lots of different philosophies, and the research isn't clear on impact on development regarding which sleep approach is used. So, our professionals can help parents develop a plan based on the science of sleep, and how children learn to support the parent in forming a plan based on their philosophy.
This isn't different than what any evidence-based behavioral professional or a psychologist that a parent would seek out would do. And, it's an iterative process. We work with families over time to track change, iterate on plans, discuss snags, etc.
The balance and check is that its' evidence-based advice, not opinion. Does this help?
Is there any particular body of research that supports your evidence-based advice? I assume this reasearch is public, as to be validated.
Have you ever read Emily Oster? She talks a lot about deciphering the data on pregnancy and caring for children (she wrote expecting better and crib sheet). It's messy science, but there is absolutely data. All the more reason a professional can support a parent to understand how (if) it applies to them and could inform decisions they make when working through a challenge.