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> I sold a mint-in-box Sony a7R 4

RTA > "To this day, I have no idea what he claimed was “missing” from the package. I even included all the original plastic wrap!"

He opened a factory box and unwrapped the product. How else would he photograph all the parts with the kit?

But "it was pre-opened" and "parts are missing" are not the same complaint, so there's still a bigger problem here.