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Comment by CamelCaseName | Hacker News Reader

Wrong takeaway.

If you're going to sell on Amazon, use FBA.

A-z claims cannot be filed on FBA orders.

If this is in fact your last sale on Amazon, and you no longer intend to do business with them, email Jeff@Amazon.com as a last resort.

Keep in mind, that email should not be used lightly. Be succinct and stoic. Provide proof that you have done everything else to resolve the matter.

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FBA = Fulfilment By Amazon

https://services.amazon.co.uk/services/fulfilment-by-amazon/...

Meta takeaway, probably:

A popular PetaPixel post that gets coverage on additional social platforms is your only form of recourse against Amazon.

Other meta takeaway: it's really easy to scam sellers on Amazon if you're unscrupulous.

Real takeaway: Amazon doesn't give a shit.

I told Amazon was going to post a video to social of the third bad delivery at my apartment. It was so comical because even Amazon had posted signs on our property telling the delivery drivers what not to do. Yet the drivers did exactly that right in front of the sign.

The first two email complaints went unresponded to. After threatening to put on tiktok, I got a phone call from the regional director in charge of the deliveries within two days.

I don't think that was necessarily due to your threat. I've noticed that often the first one or two or even three messages about an issue that I send to Amazon seem to be answered by bots (or people following a poor script) and they miss the point of my message completely, each time, no matter how clear and exact I am.* It's only after multiple messages that a real (free-thinking) human seems to actually read it and respond appropriately.

* I swear it seems like there's a simple algorithm that scans the message for trigger words and then chooses a response based solely on those trigger words. I've received responses to issues completely unrelated to my entire message, except for the fact that they're about something I briefly mentioned in an aside or something like that. It's horribly horribly frustrating, even when I know it's going to happen.

No, the person who called me specifically said they were freaking out trying to get ahold of me because the social threat had caused the email I sent to be bounced around internally. She called me to talk me down from doing it and make reassurances, even though I had forgotten about it by that point.

Because they only had my email address and building location, Amazon repeatedly called the property agency, who (stupidly) gave them my phone number and details.

Does emailing the CEO really work? If I contact regular Amazon support, I end up talking to a bot presumably since their employee time is so valuable. But I can just hit up Jeff like it's no big deal?

Honestly asking, there might be some special team to go through the jeff@amazon.com emails.

There's a history where people email Bezos and he'll forward that email along to someone responsible for that thing with a single '?'. [0]

https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-...

TIL: My boss works the exact same way as Jeff Bezos.

>Does emailing the CEO really work. ?

Yes it does. It goes to his executive team. Granted, I haven't used that email in almost 2 years. I hear response time is way longer nowadays.

>But I can just hit up Jeff like it's no big deal?

No, you'll get ignored if your issue is not substantial or if you haven't gone through every other possible method of resolution. This is the "supreme court" of Amazon support, akin to the Ombudsman's office.

Lots of places have special teams to respond to the "CEO's emails".

Regular Amazon customer service is not a bot, it is staffed by a large number of people. They aren't necessarily great (or empowered to be great), but they are humans.

If you email the CEO, it goes to a team of people who handle those messages, not just to him personally. It's not guaranteed to work, but it sometimes does.

Yes, this does work sometimes. It’s a pretty commonly cited measure of last resort among Amazon sellers.

There’s an entire team at Amazon to deal with jeff@amazon mails. It’s not emailing the CEO, it’s another customer support channel that may or may not solve your problem.

It's too bad ... I remember setting that email account up for him (he was uid = 3), and for a long time, it really did actually remain as his own personal email.

It is unlikely that your email catches his(his team's) attention. However, if it does, rest assured that he will shake things up to fix the root cause of the issue and likely get the team to refund your money as well.

Can you use FBA for one-off, used items?

I've done FBA for used books, not sure about cameras.

You absolutely can.

You can, but you pay storage fees. So you have to consider whether your items are going to sell quick enough and warrant the storage fees.

Yes

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