I travel a lot. I've had so many bad experiences with AirBnB. Despite their high fees, it's almost impossible to get their customer support to read any kind of complaint and give an apropos response. Their responses are usually non-sequitur: they don't give an on-topic response to the issue.

I switched to just using Bonvoy/Marriott and staying in hotels. Now I have a high status level (titanium), and they really do anything they can to make me happy. And actually, there is much rarely any issue for me to complain about: mostly they just get things right in the first place. And with high status, they give me room upgrades, free breakfast, late checkout, free nights and points.

Now I only use AirBnB for stays of a month or more.