The interface was the confusing part, not the responsiveness. Caucus precinct chiefs skew older, the app was not part of their training, and they waited until the last minute to download.

This doesn’t really seem like something to pin on the app exclusively - it’s a change management failure on the part of the party, underlined by the fact that even their normal phone lines were overloaded due to new data reporting requirements.

I wasn’t on the ground or anything (I’m a complete outsider who read the news) but this seems like a lot to pin on some app developers when the issues were spread pretty far. It’s damnably hard to train 1800 users spread across a state with varying levels of experience.