I dont know what OSX this guy is using, but osx has the longest history of any OS i know that is able able to scale the actual ui on monitors with a fixed resolution.
32" 2560x1440 displays have the same PPI as 24" 1920x1080 displays (92 PPI).
MacOS has flawless scaling since the first retina Macbook Pro. What you are describing makes no sense to me...
Also always connect via DisplayPort instead of HDMI if you can, safes a ton of trouble.
On other monitors with macOS I have sometimes not been given scaling options. I'm not entirely sure what the rules are about when or when macOS doesn't show scaling, so maybe there is something with the laptop model/Thunderbolt -> HDMI adapter/monitor that is catching him out.
Aside from that I definitely agree that 32" is not for everyone and I'm not sure if I would buy it again.
Not sure why.