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I doubt they spend a lot on customer service. The automatic conversation you are bombarded with has taken care of every issue I have ever had...all just results in refund or feedback to some unknown place. Swiggy has more human interaction but yeah, I think it's better to refund, save money on customer service and ban account after a certain threshold of profit you can get out of a person for a high growth unicorn.

Swiggy is a scam! They stole 200 bucks from me (as food wastage charges) because I didn't look at my phone for 15 minutes after I placed an order with a full address that I had already fully paid for.

You are thinking like it is a technology company. I think app is just a small part of what they do.

40% off discount codes on every order like swiggy?

> like swiggy?

I use swiggy often and rather than getting 40% off, I pay 7-8% extra on the list price. Even when orders cross $20.

So yeah, 40% off on every order is just grossly incorrect.

Agreed. Swiggy is amazing. Their customer support is far better than Zomato IMO.

It's All of the above plus Zomato Gold