Someone replied on one of those threads that with (made up number) 2 billion users, of which 0.5 billion probably lack basic computer literacy x $15 per hour x 1 ticket per year... Etc etc ....it works out to be like 50% of Google's profit or something. And they end up employing 20,000 FTEs in call center.

Or you know....they don't.

Not really sure what the right answer is here but I don't feel it's my right to tell google to spend $X billion a year in service.

Maybe a competitor comes up with service, and google gets beat.