Someone replied on one of those threads that with (made up number) 2 billion users, of which 0.5 billion probably lack basic computer literacy x $15 per hour x 1 ticket per year... Etc etc ....it works out to be like 50% of Google's profit or something. And they end up employing 20,000 FTEs in call center.

Or you know....they don't.

Not really sure what the right answer is here but I don't feel it's my right to tell google to spend $X billion a year in service.

Maybe a competitor comes up with service, and google gets beat.

I guess in both cases the alternative would be to pay (more) money for the service, which is something the majority of people doesn’t want. The system is optimized for the 99.9% cases where stuff like that just doesn’t happen

The results may be the same, but the situation that causes them is different in one crucial way:

The theater in question simply employed no one who had the capability to fix the problem (or at least, no one who was on site at that time).

Google employs many thousands of people, plenty of whom have the capability to fix problems that come up with accounts—they just choose to make them completely unavailable to users who have problems with their accounts.

Google does tend to be at the leading edge of stuff, both good and bad. This one, as a 'nobody user' sucks.

I've been around tech long enough to witness the rise of Google (and soon to fall). Regarding your reference to tech customer service...the G is practically the originator of absent human customer support.