But honestly my experience is good. I mean, it's reasonably cheap, aesthetics tend to be ok at least, engines are decent, and overall it feels like they do a decent job for the price. Not to mention that they have some famous commercial vehicles that Fiat Ducato.
The gasoline owners were less enthusiastic. One of the big problems in San Francisco is that it was the Maserati/Generic Italian dealer that got the FIAT franchise (granted the other Bay Area FIAT dealers are just as bad). They're expensive, incompetent, and not particularly customer oriented. One friend had transmission/clutch issues and the dealer wanted $3000 to R&R the clutch on a car that was barely two years old. The other Bay Area dealers wanted about the same amount of money. I asked someone overseas to look up the book time and parts cost (about 3 hrs and $300 respectively). That works out to well north of $700/hr in labor charges.
The scummy service advisor showed us what he claimed was the clutch they pulled and it looked almost brand new. Turns out FIAT put a hydraulic clutch control system in the American market ones and their Mexican factory put the wrong throw out bearings in early builds. The dealer never did give us the throw out bearing (I wonder why...).
If I wanted an econobox with a warranty that was fun to drive I'd buy a Honda. They've had that market locked down for ages. If I wanted something more exotic I'd look at a VW. If I wanted something difficult to find parts for I'd get a Peugeot or Citroen. If I wanted something that rides like crap and isn't utilitarian I'd get a Miata.
The story only gets worse with Alfa. FIAT couldn't even keep the press cars running and they kept blaming software issues for mechanical failure[0].
FIAT gets a bad rap in the United States because they don't have the cachet to get away with their mediocre quality and non-existent support network.
0: https://www.caranddriver.com/reviews/a23145269/alfa-romeo-gi...