“customers get features deemed most valuable by product folk” - perhaps I am misreading the intent here, but this seems like a license for product people to ignore really getting to know the customer problem. Contrary to popular SV wisdom, I believe that most customers really do know what they want, at least most of the time and in broad brushstrokes. Many of the best products I’ve worked on have come from asking customers what they want! See http://brettcvz.com/posts/49-finding-product-ideas-in-new-cu... for a more detailed write up.