Most medical billing is far LESS transparent than a $200/year annual fee. Seriously, if you break your leg call around and try to get quotes for cost for a diagnosis and standard set and cast. You literally in most cases WILL NOT be able to talk to ANYONE who will give you this info or is willing to spend time quoting you.

Even worse, you will get a random set of bills from random providers - making it VERY hard to track what ties to what where.

Basically - if you are cash payor - you will show up and pay what they surprise you with at the end. A lot of folks going to one medical have insurance - they just find one medical MORE transparent.

There are a lot of dark patterns in this world. Annual membership fees are not one of them.

It's required, not optional last I checked. Similar to the Costco membership.

> How much of their revenue can be attributed to their totally optional and very shady """annual fee""" they push on customers?

Of all the complaints to register against One Medical, this has got to be the weirdest. For the customer base that they're going after (higher-income people, oftentimes those who have this fee covered by their employer), $200/year is a drop in the bucket for medical expenses.

"Membership revenue accounted for 19% and 20% of our net revenue during the years ended December 31, 2017 and 2018, respectively, and 20% and 19% for the nine months ended September 30, 2018 and 2019, respectively."