Hadn’t heard that term before. Feel free to explain :) Is it a sales thing?
Wait. No. That can't be it. It's about two critiques in drive thru greetings.
Wait. No. That seems irrelevant as well. It's a Yuletide thing? Answering the phone?
Wait. It's not easily googled. It's an obscure term of art apparently.
How would you know something is easily googled if you've never heard the term before?
BTW I did enjoy reading the article I found on "two-part greeting." [1]
[1] https://www.qsrmagazine.com/ordering/100-ways-improve-your-d...