The biggest (and worst) achievement of the Netflix UX is keeping people scrolling through lists (since almost nobody likes the blaring auto-playing previews of what's selected) and adding things to their lists but not really spending time watching movies or shows. This way, Netflix prevents its customers from spending time on competitors' platforms while also saving tons of bandwidth and other resources. It's a devious and genius UX!

Anyone from Netflix claiming that they truly want their customers to watch more on Netflix is delusional or lying or both! For example, Netflix customers have complained about the auto-playing previews for a long time and there's no solution from Netflix.