The failure of chatbots was pretty easy to guess IMO: Anyone else remember SmarterChild from AIM? We got the same wave-of-the-future hype back when it first appeared (albeit on a smaller scale), not much happened then either.
I use a set of chat-bot related APIs to implement CLIs for various EHR-related and clinical-related applications (Navigating kajillions of options in EHR menus requires, famously, too many damn clicks. Physicians are intelligent enough to learn simple syntax to avoid all that crap)
I'm probably using the wrong words when I describe it, but when I tell developers in the ecosystem that we have a "chatbot-like" interface, people seem to get it, so I haven't upgraded my nomenclature.
I'd love to learn more about this. Who are your customers? What are the use cases? Can you share a link where I can read more?
Thanks!