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Comment by bogidon | Hacker News Reader

I tried setting my parents up with 1Password. I realized that for someone without decent technical understanding it’s easy to get into weird states. E.g new account creation has a lot more friction than I would hope for. I don’t understand why the “generate password” button is divorced from the flow of making a new login. This was before 1Pass X so maybe things have changed, but my parents were so frustrated I doubt I’ll get them to try it again for years.

My advice: if you don’t do this already take some time to get some older folk without a lot of technical experience using 1Pass effectively (real-life usecases too like shared vaults). Take their feedback seriously because solving for them will reduce mental overhead for more technical users too.

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Thanks for the feedback.

We've been doing a lot of user testing recently, so I'll run this by the team that do those tests.

Really appreciate you taking the time to provide feedback here. You didn't have to but did anyway and it's appreciated.

Thanks!

Kyle

1Password Security Team

I’ll second the 50+ yr olduser testing request. I’m a very satisfied 1Password user/subscriber. It felt very intuitive to me until I setup my in-laws and other consulting clients who are small business owners.

The biggest pain point is creating a new login on iOS in safari. I understand the iOS limitations on browser hooks, but walking a user through creating a new login on iOS over the phone was a test of supernatural patience.

If they create the new login in the app instead of safari then they have to type a URL (or it won’t show up in safari) which for an older person who doesn’t really understand websites have addresses is like asking them to calculate the shortest superpermutation of n=7 “real quick”.

I believe the family plan for 1Password is fantastic. And a bunch of us have/will signup and put our aging parents on it. So a little user testing by older people where you are trying to help them over the phone would go a long way probably.

Thanks for your feedback!

Unfortunately, the iOS side is difficult. We've done the best we can there given the limitations and our imagination at this time. It's possible we drum up a better solution in the future but we haven't had any major breakthroughs in how best to present the UI for this.

We have filed feature requests with Apple to try to get better mechanisms for making this whole process better though. Hopefully we'll see improvements down the road that help us make a better user experience.

Kyle

1Password Security Team

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