Sounds like standard bureaucracy.
They didn’t submit the required information in the required form. SF wants startups to behave, that doesn’t mean that behaving startups get to ignore the standard procedures or get exceptions from requirements.
They didn’t submit the required information in the required form. SF wants startups to behave, that doesn’t mean that behaving startups get to ignore the standard procedures or get exceptions from requirements.
For such a large city with a huge amount of tax revenue, I would expect the bureaucracy in SF to do a little better with processes like this one. It would have been trivial to review these for required sections in advance or to give companies time to submit corrections. Obviously this isn’t how it works, like you stated “standard bureaucracy”, but I’d love to see certain parts of government move further away from this mentality of being some punishing Old Testament god to serving the community.
Absolutely. It is trivial! And the company making the submission is expected to do that. Which I think is very reasonable, considering that they know the requirements and make the actual submission in the first place.
It’s silly to want the reviewers to take on an additional burden in the process just because this one company made a dumb mistake which as you say would have been trivial for them to review and catch.
The reality is that the bureaucrats just don't wantT more startups and so they use excuses to obstruct them.
Certainly sounds like what happened here - a bored, lazy bureaucrat scanning the application for a heading and tossing it in the bin when they didn’t find it.
I’d far prefer a bureaucracy where the employees cared, even if it was caring about the “wrong” reasons.