These were users. I wrote 1-1.5 to set a wide range in case for duplicates, but I rarely saw any. From my observation, the number is closer to 1.5 million than 1 million (and growing by 100-200 per hour).
"@Charles Your team does a great job. 100-200 tickets per hour. How do you do it?"
"@Wayne My secret is keyboard macros and Text Expander. Some days can be pretty overwhelming though!"