In fact after the company was acquired again later (well a few acquisitions later) I had moved on and was thinking of changing careers when a former coworker(s) and a manager contacted me desperate for help. I was only mildly interested but I agreed to interview at the new company. Their system rejected me for no CS degree, it was an automated email from their HR system ;) I had years of experience with some of their proprietary systems, but nope.

Before they could fix that glitch I had reconsidered and told my friends I wanted to move on (more so based on my personal interests).

I wouldn't be as there are not a lot of 'technical support' degrees.

Someone once told me something to the effect of "the two people groups that understand a program the most are the developers and application support", which I interpreted to mean that just because you didn't write the program doesn't mean you don't gain close familiarity with its problem domain, inputs, outputs, behavior under adverse conditions etc.