Not true for OKC. Very poly friendly.
I'm not saying it didn't happen... but it might be kind of like saying "planes aren't safe, I had a friend that was in a plane crash."
I'd imagine how welcoming people are to others in poly relationships largely depends on where you are. People in El Paso, TX (where my friend and I live) are likely less open to that sort of thing than people elsewhere.
I like the corelation you can build from the site: By giving you bad matches to increase business, each person looking gets less likely to find someone because they have to send so many emails. Note that the 30% chance to get a response * 1/30 chance that an account is not active != 1/100 chance of a response. The 30% chance to get a response can already take into account that a bunch of people may not be active.
You can play with the numbers. I think the final guesses are not that accurate, but it does put things into perspective regarding the marketing numbers.