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They do offer refunds for under 2 hours gameplay. This doesn't help when you have been playing for years and then it stops working but it does prevent you from buying a broken game today.

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Only up to a week after the purchase. Make sure to TEST every game you buy on a sale; otherwise your old, never-played but doesn't-work games are dead without refund.

Apparently I still own Max Payne 3 because they lied in the game description that it doesn't require you to be online for single player.

Three months after purchase when I got around to starting it, it was too late for a refund...

Only after having lost in an Australian court relatively recently?

Steam refunds were introduced in June 2015: https://www.ign.com/articles/2015/06/02/steam-introduces-ref...

My point : 4 years ago, while Steam was released 16 years ago.

It's the kind of contempt for customers that is common for software vendors but is enough to prevent me from buying hardware from them. Valve's just EOLed the Steam Controllers and their next game won't support SteamOS on Steam Machines, so why should I now feel comfortable dropping $999 on a VR headset to play it?

At least I could crack Tron Evolution

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