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Someone less technical would likely have no idea what happened to their domain. An individual relying on their web presence for income could be massively impacted by something like this. There really does not seem to be a clear way for someone to a) know what the problem is, and b) get it resolved quickly.

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Every domain has a technical contact, it's part of the WHOIS schema. A non-technical website owner hires someone to handle technicalities, just as a non-mechanical car owner hires someone to handle their cars mechanics.

Sure, if you don't pay attention to the care of your domain, it can break in incomprehensible ways, just as if you don't pay attention to the care of your car, it can break in incomprehensible ways.

In theory, sure. But according to most of my domain WHOIS records, the technical contact is somebody named asdflkj_34890f@privacyprotection.com.

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