I have no sympathy for Paypal -- every time I've dealt with them it's been like talking to a robot -- but in all fairness they do something that's really hard. Can you imagine the number of people who are either trying to rip Paypal off or are using Paypal to rip other people off? I'm left thinking the only reason Paypal works is because the founders were too stupid to realize what they were getting into. (Although if you've never read it, they have a great startup story)

The thing that's especially onerous here is the fact that they keep screwing with the same customer the same way over and over again. I agree with the author of the post -- that's just too much crap for too little return.