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I agree with your general sentiment but having basic knowledge and knowing some terminology can get you farther.

It's like going to a foreign country and making an effort to speak their language. Even if you're bad at it and end up having a conversation in your native language they'll respect you for the effort.

You wouldn't see a doctor and pretend to also be one but understanding some basic terminology and diagnostic procedure will help.

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I kind of take issue with the fact that this works, maybe not in your foreign language example but in general. I shouldn't have to learn the terminology of HVAC services or plumbing services or any service that I have no intention of learning more about to get better service. Every customer regardless of their knowledge of the service they are using should get a competent response without having to learn anything about that profession. That is the whole point of having a professional there working for you afterall.

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