Because in terms of human relationships, there's such a thing as "too efficient". Compassion, mercy, discretion, joy, friendliness - they all exist in the inefficiencies of a system, they happen in places the ruthless process hasn't reach yet. They die when turned into code - whether on computers or in papers, as bureaucracy is nothing but software running on a distributed protein runtime.
People aren't worried about a system that can deliver a timely safety warning to an employee. People are worried about a system that can spot everything that looks like wrong or inefficient use of your time, everything that may perhaps lead to a problem but didn't yet, and count all that against you, and then keep counting until you cross the threshold of getting fired, and there's no one who cares or even can do anything to help you.
Systems are buggy, their inputs aren't reliable, they have no understanding - and it's all too easy to everyone in the command chain to excuse themselves from responsibility by saying "but the system says so", or "but the system doesn't let me!". Next time you're wasting hours dealing with a customer support clerk of a bank or a corporation, constantly hearing "the system won't let me do that", think that at least it's just some product you're paying for, and not your very livelihood.