For years Digicert used to be marginally cheaper than Comodo with a better service.
They got to be the code signing CA by being this exact combo - inexpensive product with good support - and being granted the top link on the high-traffic MSDN page because of that. That's what DigiCert was.
Now they are suddenly 3x more expensive with comparably troublesome support.
What unrealistic expectations and who's being cheap here exactly?