You are trying to be cheap while casting unrealistic expectations and executing cut-throat tactics on their chat and support.
Things do not work that way.
Either you pay a minimum, follow the rules and wait in a queue or you pay the premium to be greeted with quick turnaround and other perks.
They got to be the code signing CA by being this exact combo - inexpensive product with good support - and being granted the top link on the high-traffic MSDN page because of that. That's what DigiCert was.
Now they are suddenly 3x more expensive with comparably troublesome support.
What unrealistic expectations and who's being cheap here exactly?
Sure, some people do not see it that way, but only until the table is turned.
Edit: I am pretty sure that topic starter has Eastern European or Middle Eastern origin where being as cheap as possible is a prevalent idea. Even when it breaks people around you.
What makes you say he was "...bombarding support.."?