Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.
This was a product we started building in 2017. It failed due to a couple of obvious reasons. We built on Vue.js and Rails. It was in an inactive mode for around 1 and a half years. Recently we thought of putting it out instead of letting the code to rust. Our idea is to make it something like Gitlab/Mattermost where people can host their own version and we will provide a hosted version for people who don't want to self-host.
After we open-sourced, we received contributions from 30 developers all around the world.
We believe bots alone can't solve all the questions and there is no context. On the other hand, having agents alone for customer support won't scale as your business grows. We intend to build a bot+agent platform which is fully opensource and supports most of the social media channels, email and websites.