You have too many employees. You are trying to do too much. You are not a tech company. Your business model should be that you facilitate transactions between multiple parties. To do this, you take a small cut, on top of the transaction fees the banks take that you pass on.
Stop being greedy.
What I'm trying to figure out is, what ARE they doing? From the patron end of things at least, I barely see any new features at all.
If they were adding like streaming support, their own patron chat (instead of just linking to Discord), video hosting (instead of everyone using unlisted YouTube videos), etc, then I'd agree they're trying to do too much, but I don't even know what they ARE doing?
I feel like you could run that whole company with 20 people.
Surprised YouTube didn't kill them yet.
Patreon needs to understand that they have nothing unique other than their name, and will be replaced tomorrow if they can't optimize around their core functionality.